PACKAGE TRAVEL REGULATIONS

WHAT’S INCLUDED/EXCLUDED

Each challenge will list what is included/excluded in the package. Please refer to your challenge information for details on any transport, transfers, equipment etc.  Generally the majority of meals are included on our challenges; your trip itinerary will tell you if there are any days where these are not included.

TRANSPORT

Most flights will depart from London Heathrow or Gatwick airport, however for some of our short haul flights, regional airports may be used.  Depending on your challenge destination we may use low-cost airlines rather than the more expensive scheduled airlines we use for long hauls.  Flight details including airline, times and any stops will be confirmed several months before the departure date.

If you would like a land only cost for your challenge please contact the office.  We may not be able to give an exact figure immediately but should be able to provide you with an estimate of the price difference.

EXTENDING YOUR STAY

Several of our challenges offer you the chance to extend your stay by booking onto one of our extensions.  As these are not possible without undertaking the challenge these would be considered part of the package and therefore covered under the Package Travel Regulations.  If you choose to extend your return flight but not book onto one of our organised extensions, your accommodation and activities would not be considered part of the package and therefore only your return flight would be covered by this.  If you are at all unsure, please do give us a call to discuss.

GROUPS AND GROUP SIZES

All our challenges are group events and have a minimum and maximum number.  Each challenge page on the website will provide you with the minimum number of bookings needed for the group to run and we will confirm with you once this has been reached. 

We can sometimes run groups smaller than the minimum; however these may incur an additional cost in order for this to happen. If this is likely, we will discuss it with you first.  All our groups are led by English speaking professional leaders from the UK or locally, although some of the local support crew and guides may have limited English.

SUITABILITY AND FITNESS

Please note that we are an adventure travel company and all our trips are designed to challenging.  We have 5 grades and these are shown on all challenges.  Please read the grades carefully in order for you to be sure these are suitable for you. A guide on the grades can be found here.

We will ask you to complete a medical declaration as part of your registration however if you have any concerns please do give us a call.  Some challenges may not be suitable for everyone or for people with reduced mobility, however we do try to be as inclusive as the destination, terrain and challenge permit!

PRICING 

Our challenges allow several payment options – please read our Pricing Explained Guide to make sure you fully understand the level of commitment and cost of your challenge.  The registration fee is payable at the time of booking and will be clearly shown on the challenge web page, together with the tour cost amount. 

TRAVEL INSURANCE

Travel insurance is compulsory for all our overseas challenges, including Europe.  You need to ensure that your insurance covers you for the dates of travel, the destination and the activity, including for any altitude or special activities.  Your travel insurance should also cover you for cancellation prior to departure, emergency medical assistance and repatriation.  Please remember to let us know the policy name, number and 24hr medical assistance contact number (provided by your insurer) as soon after booking as possible.

PASSPORT

A full passport is required for all of our overseas challenges, and for some countries this should be valid for at least six months after the completion of your trip.  Details of this can be found on the FCO website.  Please can you ensure that your passport information on your booking is accurate in order to avoid any possible charges for making changes after your reservations have been made. 

VISA

Many of our destinations will require you to have a visa and in some cases you may need more than one!  We will provide you with the Foreign and Commonwealth Office (FCO ) or embassy details for the country you are visiting and will support you as much as possible to obtain this, however it is your responsibility to obtain your visa and this is not included in your trip cost.

We cannot be held responsible for visa problems that are beyond our control - such as; embassy mistakes, changes to regulations or action by border officials.

CONTACT

During office hours you can contact Discover Adventure using our contact form on the website or by phoning, emailing or writing to us.  All our contact details can be found here.  We also have a UK 24 hour emergency mobile number which will be provided to all participants prior to departure.

CANCELLATIONS

If you unfortunately need to cancel your booking, we would ask that you notify us in writing either by email, or post.  Your cancellation will be considered effective from the date the notice is received. Registration fees, extension deposits and any amendment fees are non refundable and, depending on your payment option and how close it is to your challenge departure date, you may be liable for a cancellation charge.

Full details of all cancellation charges may be found in the Terms and Conditions of booking.